Interview by Lena Schwerzmann, SPOT ON, with Daniel C. Schmid:
QUESTION: You’re talkin about the «Groove» of an organization or company. How can I check/measure whether or how well my company is in the groove?
ANSWER: On the one hand, the “Groove” of a company can be perceived subjectively, e.g. quite specifically in the application process by the candidates:
- How long does it take to get qualified feedback on my application?
- Do I have to constantly ask various people?
- Is there a recognizable rhythmic structure to the entire process or is everything improvised and “ad hoc”?
On the other hand, “Groove” can also be objectively measured by quantitative methods, e.g. by means of KPIs on fluctuation or absenteeism parameters. New digital and swarm-intelligent methods aim to determine real-time data on employee satisfaction, for example the “Happimeter” technology by Dr. Peter Gloor, Research Scientist at MIT Center for Collective Intelligence, and Founder of Galaxyadvisors.
QUESTION: What are the most common reasons when a company is “off-beat”?
ANSWER: My observations from more than 15 years of training consulting essentially show the same picture: poor leadership role models, poorly designed digital business processes, and uncertain market prospects form a dangerous mix of uncontrollable “syncopes” that can throw a company completely out of rhythm. Analog, appreciative (management) communication beats unsystematic, digital actionism by far. My motto is: “Trust cannot be digitized!”